BOOKS AND MAGAZINES

All our printed products meet all legal guarantees. However, Apartamento is not liable of the misuse or lack of maintenance by Users of our printed products:

Guarantee excludes any defect clearly identifiable with misuse of the product by the User.

Guarantee will not apply when the User keep the products I wet places and/or exposed to the sun.

Guarantee will not apply in those cases when the User finds some color or tonality differences between the image of the magazine on our Platform and the image on the printed magazine.

According to the consumer, regulation magazines do not have the right to return, as long as Apartamento complies with all the guarantees in its magazines.

In this sense, Users only have the right to cancel. That means, if Apartamento has not proceeded with the execution of the User’s order, User may cancel the service as long as the mentioned cancellation is communicate to Apartamento within the period of twenty-four hours (24 hours). After this period, User will not have the right to cancel.

You have fourteen (14) calendar days to exercise your right of withdrawal in relation to the purchase of products no related to magazines on the Platform. For this, the purchased product must be in perfect conditions, with its original packaging and labels and without any damages and/or trace of use. You must also return the invoice enclosed in the package. Otherwise, Apartamento may reject your refund request.

Apartamento will not compensate returned packages that get lost or damaged in the post. All shipping charges that may be incurred when returning products are the full responsibility of the customer. The cost of the merchandise alone will be refunded unless an error has been committed by Apartamento.

You can contact Apartamento to our email address info@apartamentomagazine.com before proceeding with the return of the product.

Once exercised the right of withdrawal and after proceeding to the return of the products, if applicable, Apartamento will refund the full amount of the purchase in a period of time not exceeding fourteen (14) days from the notification of the exercise of your right of withdrawal, that is, since you communicated with Apartamento to inform about the return. The refund will be made to the credit/debit card you used to pay for the order in question. Please note that additional duties, taxes, or any other charges incurred will not be refunded by Apartamento. In the event that you have not communicated to Apartamento your desire to return the item, this term will start at the moment in which Apartamento has received the item.

The property and risks of loss of the products purchased through the website will pass to you at the time of delivery of the order. This risk will remain at your charge in case of return, until the product is delivered to Apartamento.

The products to be returned should be addressed to the following postal address:

APARTAMENTO PUBLISHING, S.L.

Carrer Bruc, 49, 3, 2

08009 Barcelona

In the event that the purchased products are defective for any reason attributable to the company, the expenses arising from such return will be borne by Apartamento. Otherwise, the User will assume the shipping costs.

In the case of an exchange, Apartamento will not add additional costs for the shipment of the exchanged product/s.

Please note that magazines and books cannot be refunded or exchanged. However, an exception will be made if the products have been heavily damaged during shipment or arrive in poor condition.

 

EXCHANGES

During sale or promotional offers the policy detailed above will apply, with the exception that exchanges will not be accepted.