Confidentiality and security are paramount values for TIKOO Jewelry. We are committed to guaranteeing the User's privacy at all times and collecting only the information necessary to provide our services.

This Privacy Policy governs the processing of personal data collected through our website tikoojewelry.com.

 

1. DATA CONTROLLER

· Brand Name: TIKOO Jewelry

· Contact Email: customer@tikoojewelry.com

· Purpose: Managing the sale of jewelry products, customer service, and marketing communications.

 

2. PERSONAL DATA COLLECTED

Personal Data refers to any information that can identify you directly or indirectly. We collect:

· Identification & Contact: Name, surname, email address, and postal address.

· Payment Information: Encrypted transaction details (processed through secure gateways).

· Technical Data: IP address, browser type, and data obtained through cookies regarding your browsing behavior.

The User guarantees that the data provided is true and accurate. Any loss or damage caused by erroneous information in registration forms will be the sole responsibility of the User.

 

3. PURPOSES AND RETENTION

We process your data for the following reasons:

A. PURCHASE MANAGEMENT

· Purpose: To process orders, manage payments, arrange shipping of jewelry, handle returns/exchanges, and send updates regarding your purchase.

· Legitimacy: Execution of the sales contract and TIKOO Jewelry’s legitimate interest.

· Retention: As long as the contractual relationship exists and during the legal limitation periods (typically 5-6 years for tax purposes).

B. NEWSLETTER & MARKETING

· Purpose: Sending information about new collections, promotions, and jewelry care tips via email, SMS, or WhatsApp (if opted-in).

· Legitimacy: Your express consent.

· Retention: Until you revoke your consent or unsubscribe.

C. CUSTOMER SUPPORT (E-MAILS)

· Purpose: To answer queries via customer@tikoojewelry.com.

· Legitimacy: User consent when reaching out to us.

· Retention: Until your request is resolved.

 

4. RECIPIENTS OF YOUR DATA

To provide our services, your data may be shared with:

· Financial Institutions: For payment processing and fraud prevention.

· Logistics Providers: Shipping and courier companies to deliver your jewelry.

· Technical Service Providers: IT hosting, database maintenance, and email marketing platforms (e.g., Shopify, Mailchimp).

· Legal Authorities: When required by law or to protect our legal rights.

 

5. YOUR RIGHTS

You have the right to:

· Access: Know what data we hold about you.

· Rectify: Request correction of inaccurate data.

· Erasure: Request deletion of your data when it is no longer needed.

· Object/Limit: Oppose or restrict processing under certain conditions.

· Portability: Receive your data in a structured, machine-readable format.

To exercise these rights, please send an email to customer@tikoojewelry.com with the subject "Personal Data", specifying the right you wish to exercise.

 

6. DATA SECURITY

We have adopted all necessary technical and organizational measures to safeguard your personal data from unauthorized access, loss, or alteration. All payment transactions are conducted through secure payment gateways; your bank details are encrypted and transmitted directly to the financial entity.

 

7. COOKIES

Our website uses cookies to enhance your shopping experience and analyze traffic. You can manage your cookie preferences through your browser settings.

 

8. THIRD-PARTY LINKS

Our website may contain links to third-party social media platforms (Instagram, Pinterest, etc.). Once you leave our site, TIKOO Jewelry is not responsible for the privacy practices of those third parties. We recommend reading their respective policies.

 

9. UPDATES

TIKOO Jewelry reserves the right to modify this Privacy Policy to adapt it to new legislation or brand practices. The date of the last update will always be displayed at the top of this page.